Frequently Asked Questions
Everything you need to know about shopping for authentic Japanese goods.
Where are your products shipped from?
All orders are processed and shipped directly from our warehouse in Tokyo, Japan, ensuring you receive authentic products every time.
How long does international shipping take?
Shipping times vary by destination. Typically, Express Shipping takes 3–5 business days, while Standard Shipping can take 7–14 business days depending on customs processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Will I have to pay customs duties or taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility and vary based on your country's regulations.
What is your return policy?
We accept returns for most unopened and unused items within 30 days of delivery. Please note that certain perishable goods and personal care items may be exempt from returns due to health and safety reasons.
Are the food products close to their expiration dates?
We pride ourselves on providing the freshest stock possible. Most Japanese snacks and ingredients have shorter shelf lives than Western counterparts to ensure quality, but we guarantee a reasonable consumption window upon arrival.